C O L L E C T I N G T H E A C C O U N T W I T H R.C.S.
In most cases, it takes more than one call to collect an account. So we diligently apply the R.C.S. methodology Research, Call, and Schedule each account to achieve payment in full.
The debtor is contacted as often as necessary to secure payment, and each call is handled with the dignity and consideration of the initial contact, through the final payment. When circumstances warrant, we make provision for installment arrangements. The decision to pursue litigation is always at the client's discretion.
We know that success depends on having the finest professional talent and the highest performance standards. The skilled team at RCS includes bilingual collectors, administrative staff and customer service representatives. Our thorough training program and constant monitoring of collection activities ensure that all personnel meet Rickart standards, as well as those set by the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), Health Insurance Portability and Accountability Act (HIPAA) and Gramm Leach Bliley Act (GLBA).
M E T H O D O L O G Y